Delivery & Returns

Deliveries for standard stock items such as T-shirts and lace products are subject to availability. If we have a problem processing your order, such as unavailability of an item, we will notify you by phone and/ or email. The safe delivery of your order is important to us so we ensure that all orders are sent by recorded delivery with Royal Mail or by a choice of couriers.  Our delivery methods enable us to track your order from despatch to delivery within the UK and Northern Ireland.

We welcome overseas customers and deliver to many countries around the world. Please contact the This e-mail address is being protected from spambots. You need JavaScript enabled to view it to discuss deliveries to your country.

We hope you will be happy with your order but if you are not completely satisfied please don’t hesitate to contact the This e-mail address is being protected from spambots. You need JavaScript enabled to view it who will be happy to help. We regret that we are unable to refund postage costs.

Type of order Delivery Options Price Make Time Postage Times
Stock Item Royal Mail (Recorded) £2.95 - £5.00 Not applicable Within 3-5 working days
Made-to-order

Royal Mail (within UK and N. Ireland)

OR
Courier

£12.00 - £15.00

OR
£35.00 - £50.00

 

Usually between 4 – 6 weeks.

Within 7 working days

OR
Slightly longer depending on the destination

 

POSTAGE

We calculate postage depending on the size, weight and destination of your order. For stock items such as T-shirts and lace the postage is accounted for immediately so you are charged at the point of placing your order. This is usually between £2.95 and £5.00.

Postage for Made-to-order orders such as coats and dresses are calculated dependent on the weight and destination. The prices advertised in the gallery act as a guide and may vary according to your personal specification. We suggest you email the sales team at the address below if you would like to place a bespoke order.
COLLECT YOUR ORDER


You are more than welcome to collect your order once completed from our studio in North London. Please notify a member of the Sales Team to schedule a time to do this. For those ordering a Made-to-order item, we suggest you book a fitting appointment with Andrea Galer to ensure your garment fits you perfectly. Bookings with Andrea are £25 for 1 hour.
PLACING YOUR ORDER
You can place orders in the following ways:
Online at: www.andreagaler.co.uk
By email: Contact us